**DUE TO COVID-19, SHIPPING TIMES MAY BE DELAYED**
By placing an order on our store, you accept our shipping/return policy.
We suggest you read our Return Policies carefully before filing any claim. Make sure that the product is eligible for any claim to avoid any dissatisfaction.
We offer free shipping on all orders!
Shipping times range from 7-21 business days. (DUE TO COVID-19, SHIPPING TIMES MAY BE DELAYED)
NOTE – orders may be sent in separate shipments as we want you to receive your products as quickly as possible.
Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship to P.O. boxes.
Returns are only accepted after approval by our customer support. To begin a return or any other query, please contact the support team at firstname.lastname@example.org within 14 calendar days from the date the package was delivered.
Un-Used, unopened items can be returned within 14 calendar days of delivery, conditions apply.
If the item is defective/damaged or not working, please file a claim and provide a proper verification as requested by the customer support representative. Unverified products will not be entertained with the return, exchange or refund. Without verification, we can’t resolve your issue. Claims filed after the 14 calendar-day time window will not be accepted.
If the return is a result of our error (you received an incorrect or defective item, etc.) we will pay the return shipping and arrange for either a refund, exchange, or another arrangement. Otherwise, return shipping costs are the responsibility of the recipient.
Any product that you return must be in its original condition and packaging. Items altered by you in any way after receiving are not eligible for return. Please keep the package return receipt with you and email us its pictures so that we can keep track of the package.
While placing the order, please be careful in choosing the color, quantity, and other details. Please check the details twice before confirming the order to avoid any return or exchange claims afterward.
We do not accept return, exchange, and refunds of the following items:
Beauty, Personal care, Hair Removal & Health.
Eyewear, Jewelry & Watches, Intimate Apparel.
Change of mind is not an acceptable reason for any claim of return, refund, or exchange.
Packages that are rejected or refused to receive upon delivery, abandoned or packages returned outside the designated return process are not accepted as a return.
Items that are bought with a store credit or gift cards are not eligible for return. The gift cards and store credits issued by us are not exchangeable or refundable.
All custom duties are the responsibility of the recipient. The custom and duties are charged by the Border Agencies in your country, not by us. They are collected and held by them and are non-refundable. We do not wish any inconvenience for our customers.
For undelivered or lost packages, please file a claim within 60 calendar days of the dispatch date. Claim filed after the mentioned time bracket will not be accepted.
If you did not receive your package and it is marked by the courier as delivered, it will not be considered lost. Please file a claim with the courier.
In order to avoid delivery issues, please ensure that you mention your proper, complete address on the checkout. The items that are returned because of incomplete addresses are not eligible for refund or store credit.
Cancellations/changes in order are accepted within 60 minutes if the order is not shipped. After your order has been dispatched from our warehouse and assigned a tracking number canceling/retrieving the package becomes virtually impossible.
Only store credit will be given for products purchased from the store with equal to or more than 15% discount from the full retail price.
Refunds or store credit for the returned product will be issued within 30 days after the product is received at our return address.
Refund to your products is provided on your original payment method. If you ordered through Paypal, the refund will be issued to your Paypal account only, or if you ordered through a credit card, the refund will be issued on the same credit card. Change of account details is not accepted for refund.
Any returned item that falls outside our Return Policy or is not eligible for refund or store credit is discarded by us.